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+44(0) 1332 294 441
Lines are open Mon-Fri 08:00-17:00 GMT

For all email enquiries please email: support@datapath.co.uk

+1-484-679-1553
Lines are open Mon-Fri 08:00-18:00 EST

We have been made aware today that the Windows Updates from Tuesday 9th April 2024 for Windows 10 systems appear to cause an issue with the Datapath drivers.

The updates are pushed through as critical updates and after a reboot you are likely to see black being output on all screens, or issues where content is not displayed as expected on the video wall. Currently we are working on a resolution for this, however in the short term we advise against performing these updates.

The updates concerned are as below:

If you have already installed these updates and are experiencing issues you will need to either uninstall or rollback the system to prior to these updates being installed. You may need to connect a control screen to the onboard graphics to remove these updates, which may also require a reboot to detect the screen.

As always, if you require help with the above please don’t hesitate to contact Datapath Support. A full fix for this is currently in development and will be issued as soon as available, we thank you for your patience during this time and apologise for any issues this has caused.

Support Enquiry

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To resolve issues as quickly as possible, the Datapath team have created a variety of tools to assist in the identification of any problems encountered.

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Support Portal
Diagnostic Suite
Download Software
Wall Designer

The Datapath Support team are currently based in both the United Kingdom and the United States in order to provide coverage to our global customers. If you need to contact us please feel free to use the support enquiry form or email us at support@datapath.co.uk.

1 All VSN and iolite products purchased after 2010 will have the Diagnostic Suite pre-installed.

2 For troubleshooting Fx4 issues, a copy of your Wall Designer layout file will tell us a great deal about your setup and enable us to work on your issue quickly and effectively.