Advanced Swap Out Service
Datapath offer Advanced Swap Out Service on all cards and multi-display devices (Fx4, Hx4) we sell, ensuring minimal downtime for your system should any problems occur.
What is covered?
The Advanced Replacement policy covers Datapath graphics cards, capture cards and multi-display controllers (Fx4 and Hx4 only), and excludes all other system components.
How long does the cover last?
The Advanced Swap Out Service is valid for 3 years (in-line with the standard warranty). Advanced Swap Out Service cover must be purchased at the same time as your system order.
How much does it cost?
This Advanced Swap Out Service is available for an additional 10% fee for each card and multi-display controller covered.
Policy information
Advanced Swap Out Service policy is available below:
Datapath offer an advanced replacement service on its graphics cards, capture cards and multi-display devices (Fx4, Hx4). This service is available for an additional 10% fee on each card or device. In order to obtain this please speak with your sales representative at time of purchase.
This is an available option on new systems and should be arranged up front at the time of initial purchase. The policy is valid for the same length of time as the warranty period. The standard warranty is 3 years. An extended warranty to 5 years may be purchased, on certain products, at the time of initial purchase, further details can be found here: Warranty Statement.
If you encounter any problems with your installed Datapath device you should first contact Datapath Support using the standard methods (Email, Web or Phone) and follow the instructions provided by the support team. This will allow us to determine if the device is at fault or if there is another underlying issue that we can assist you in resolving.
In the event that we determine your device is faulty and requires a replacement, Datapath will issue you with an RMA number and check the device’s serial number is in the Advanced Replacement Scheme. At this stage we endeavor to ship out your replacement card within 1 working day.
Upon receipt of the replacement card you will be expected to return the faulty device, at Datapath’s cost, using the prepaid postage information and packaging provided. The device should be returned within 28 days of receipt or you risk being charged for the replacement*.
If any further issues are encountered you should work with the Datapath support team to progress these.
This policy covers only Datapath graphics cards, capture cards and multi-display devices (Fx4, Hx4) as per our standard warranty terms.
For more details please contact your account manager.
* Each replacement card will be accompanied by an invoice, these invoices will not be acted upon unless we fail to receive the card back within the 28 days outlined above.