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Premium Service Package

Premium Service Package

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Datapath has a large network of distributors and resellers across the World.

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+44 (0)1332 294 441

Premium Service Package

Datapath is committed to delivering exceptional service. We work closely with our customers to ensure the successful deployment and use of our solutions. We continually review and improve our practices to deliver a service that exceeds your needs.

Our dedicated support teams share a combined 50+ years of experience and maintain expert knowledge on all Datapath Products and related technologies. Our Premium Service Package is available for all VSN and iolite video wall controllers, x-Series multi-display controllers, and WallControl 10 software.

For more information on our Premium Service Package you can download our handbook here.

Our Premium Service Package include:

24 hour support

24-hour support Monday to Friday

5 year manufacturer

Up to 5 years manufacturer hardware warranty

Advanced swap out

Advanced swap out policy for minimum downtime

Service level agreement

Service Level Agreement with defined response and resolution times

Software bugs

Software bug fix releases