Premium Service Package
Datapath is committed to delivering exceptional service. We work closely with our customers to ensure the successful deployment and use of our solutions. We continually review and improve our practices to deliver a service that exceeds your needs.
Our dedicated support teams share a combined 50+ years of experience and maintain expert knowledge on all Datapath Products and related technologies. Our Premium Service Package is available for all VSN and iolite video wall controllers, x-Series multi-display controllers, and WallControl 10 software.
Our Premium Service Package include:
24-hour support Monday to Friday
Up to 5 years manufacturer hardware warranty
Advanced swap out policy for minimum downtime
Service Level Agreement with defined response and resolution times
Software bug fix releases